Refund and Returns Policy

🔄 Refund & Returns Policy

We want you to shop with confidence. If there’s an issue with your order, we’re here to help.

📦 Order Issues & Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To assist you quickly, please provide:

• Your order number

• Clear photos or videos of the issue

Once confirmed, we will:

✔️ Resend a replacement at no extra cost
or
✔️ Issue a full refund

🚚 Lost, Delayed, or Undelivered Orders

If your order is:

• Lost in transit

• Significantly delayed

• Not delivered successfully

• Held during customs clearance

We will:

✔️ Reship your order free of charge
or
✔️ Provide a full refund

Your order is fully protected until it reaches you.

🔄 Returns Policy

Due to the nature of vape products and for hygiene and safety reasons, we do not accept returns for change of mind.

We also do not accept returns if:

• The product has been opened or used

• The packaging is damaged after delivery

• Incorrect items were ordered by the customer

Please ensure you select your products carefully before completing your purchase.

❌ Non-Refundable Situations

Refunds or replacements will not be issued if:

• Incorrect shipping address was provided by the customer

• Delivery failed due to customer unavailability

• The package is marked as delivered by the courier

💳 Refund Processing

Once your refund is approved:

• Refunds will be issued to your original payment method

• Processing time: 3–7 business days (depending on your bank or provider)

📍 Order Cancellation

Orders can only be cancelled within 12 hours of purchase.

Once your order has been processed or shipped, cancellation is no longer possible.

📧 Contact Us

If you need assistance, please contact our support team:

📱 WhatsApp: +852 4750 9086
📧 Email: [email protected]

We aim to respond to all enquiries within 24 hours.